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CUSTOMER SERVICE REPRESENTATIVE

Category:
Full Time
Date received:
Mon, Jan 8th
Date closed:
Mon, Feb 5th
Wage:
DOE
Duties:

JOB DESCRIPTION

  • Fields patients, referral sources and administrative department inquiries. Sets up records of patient information in computer by performing the following duties:
  • Attends work on a regular and predictable basis.
  • Answers incoming calls as the main responder and is usually the first contact for referral sources for department. Makes determination of required action.
  • Receives enteral orders from Medical Nutrition Specialist; enters orders and comments into CPR plus. Determines all required equipment and enters into CPR plus.
  • Coordinates new patient delivery schedule with the service areas Medical Nutrition Specialist and notes into CPR plus. Processes patient information on a series of forms where accuracy and timely processing is most important.
  • Maintains and files patient information on a regular basis.
  • Assist in the verification of insurance eligibility when needed for the Medical Nutrition Specialist.
  • Maintains copy of patient files.
  • Responds to new and current patient requests.
  • Manages third party accounts such as Hospice and ensure accurate pricing is in CPR plus before submitting delivery ticket to billing.  Verifies proof of delivery and annotates in CPR plus.
  • Handles mail and outbound packages for department including responding to requests for information from internal sources when possible.
  • Must be driver certified and be able to fill in for the service representative in emergencies and be available for on call on weekends and evenings.
  • Talks with dissatisfied patients and coordinates the correction of the complaint and ensures service recovery. Recommends corrective services to adjust patient complaints.
  • Performs advanced file maintenances on patients' records and information system.
  • Schedules deliveries, pick-ups, discontinuations, maintenances or changes in service.
  • May have to communicate or interact with customers that may be Infants (0-1 year of age), Pediatrics (1-17 years of age), Adults (18-54 years of age), Seniors (65 years or greater).
  • Participates in Performance Improvement (PI) activities.

JOB REQUIREMENTS

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Must be 18 years of age or older.

Computer Skills: To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software and patient care software.

Certificates and Licenses: Must hold a valid driver's license. Lincare provides reasonable accommodations for qualified individuals with disabilities. Because Lincare believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/Disabled/Veterans

Abilities:

To apply go to Lincare.com/Careers